Terms and Conditions

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments in US Dollars.

We accept Visa and Mastercard. 

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

We will normally send your order to you the same business day, should the item ordered be out of stock, we will advise you and try to send the item out within 30 days .

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security

We accept secure online payments (including credit cards and debit cards). We take credit card security very seriously. 

Bank Of America protects both parties, merchants and buyers, with robust, state-of-the-art risk management tools and a dedicated anti-fraud team that significantly reduces the probability of encountering fraud – and minimizes its associated costs.

While the vast majority of online payments occur without incident, there’s always the risk that a given transaction could involve either a fraudulent buyer or a stolen credit card.

Anti-Fraud Measures

• Fraud prevention systems, including pre- and post-transaction screening

• Dynamic, state-of-the-art models and processes which are continuously updated, as well as manual review by our anti-fraud professionals

• Industry-recognized techniques to pre-screen users for fraud, including AVS and CVV2 checks for rapid verification of the names and addresses of new credit card users

• Patent-pending methods for bank account verification

• Proprietary process to verify international credit cards

• Neural network risk models

 

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 646 580 9963

Privacy Policy

Kinnaird Ireland do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on the shopping site to keep track of the cotents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that progress. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

e. Only disclose information to third-parties for goods delivery purposes

Exchanges

In our physical store you can see the item and try it on, so we thought we'd give you the chance to do that when you buy from our online too.

Return any item within 30 days of purchase and we will happily exchange it for another size, colour, or even style that you'd like. You are welcome to try the item on, but it must be returned in the exact condition that it was sent to you.

If you are unhappy with your order in any way please let us know, we may be able to help.

Refunds

Kinnaird Ireland operate a no nonsense 30 day money back guarantee.

Just return the item within 30 days from the purchase date, in the exact same condition that we sent it to you, with the tags attached. You will then be entitled to a full refund of the item cost. Please note shipping charges are non-refundable.

If you are unhappy with your order in any way please let us know, we may be able to help.

No items should be returned before contacting us.

Returns Criteria

The items should be tried on over a t-shirt when trying for size. We will exchange items for an alternative size, but only when the item is in a unworn brand new condition in original packaging with all the original labels intact.

You have a 'duty of care' over the garments until they are returned to us, you will also have to pay the costs of returning the goods to us and to take reasonable care to see they are received by us without delay.

Where the item is returned to us in a used condition we will not issue a refund. Any items that have been worn, washed, marked, affected by odours including cigarette smoke, had any tags removed or are not in the original packaging are non-returnable.

Please note: If you are unsure of sizing please contact us by email before placing your order or come and see us (if appropriate). Please make your choice carefully as online card processing is expensive

Faulty Items

In the unlikely event that an item is recieved by you which is defective or faulty, we will provide a full refund or an exchange, whichever you prefer.

Returns From

Every order sent out is accompanied by a packing list with instructions on how to raise an RMA to return an item. The RMA documentation must be returned with the item. Please complete the RMA process and include the paperwork in the package, as incomplete RMA's or missing paperwork will leed to long delays in processing.

Time Limitations

Goods can be returned within 30 days from despatch for a refund and 30 days from despatch for an exchange.

In order to return an item you are required to obtain an RMA number.

In order to obtain an RMA numberplease log onto your account and click the returns tab and complete the details.

Please remember to write the RMA Number on the package. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of the package then there is a good chance that this will lead to delays of upto 30 days in processing your return. To avoid this delay, we recommend that if you wish to return goods you first obtain a RMA number.

As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be dispatched within seven working days. If your chosen substitute is not in stock we will contact you to offer an alternative.

Non-USA customers should also ensure that their return parcel is clearly marked RETURN as otherwise Customs duty and local tax becomes payable. If this occurs we reserve the right to refuse item or charge the Customs and Tax bill to you.

Please note shipping and postage costs are not refundable.

 

If you would like further information please call our customer services line on 646 580 9963, or email us using the contact form on the website.